1. Overview

Thank you for supporting BCI. We aim to provide high-quality services and products to our members and clients. This Return and Refund Policy outlines the conditions under which we offer returns, exchanges, or refunds.

2. Memberships

All membership fees are non-refundable, except in exceptional circumstances at the discretion of the organization. If any error, please contact us within 14 days of the transaction.

3. Certificate of Origin (CO)

As the nature of Certificate of Origin (CO) are final and non-refundable once the product has been accessed or downloaded.

4. How to Request for Refund

Please provide the following information:

• Your full name and company name
• Order or transaction number
• Description of the product or service
• Reason for the refund or return

5. Processing Time

Refunds application will be processed within 7–10 business days of submission. Funds will be returned via the original payment method. Processing times may vary depending on your bank or payment provider.

6. Contact Us

If you have any questions or concerns about this Return and Refund Policy, please contact us.